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Everything in the library: every Masterclass, Patient Case Study and Research Review, with subtitles, quizzes and certificates, plus every new release. A few courses on the courses page are sold separately and are not part of the membership.

Every month we release 1 new Masterclass, 1 new Patient Case Study and 5 new Research Reviews, alongside free episodes and live webinars.

Yes. Browse the Masterclasses, Patient Case Studies and Research Reviews pages to see everything in the library, and watch the free episodes without an account. When a free trial is offered you can also try the whole library before the first payment.

When a free trial is offered, you get full access from the moment you sign up and nothing is charged until the trial ends. Cancel from your billing page before then and you will not be charged. The trial applies to your first membership only, so a second account or a new sign-up with the same email does not get another one.

No. Masterclasses, Patient Case Studies and Research Reviews are only available with a membership, which is priced so that a single month costs less than most one-off courses. The courses on the courses page can be bought on their own.

Yes. A team membership is yearly and gives a whole clinic or institution access under one bill, with volume discounts for larger teams. One person signs up as team leader, adds the members by email, and each member gets an invitation to log in. Teams can pay by card or ask for an invoice. See the For Teams pages for clinics and educational institutions.

Yes. Log in, open Billing in your dashboard and choose cancel. Your access continues until the end of the period you have paid for, and nothing renews after that. If the page says you have no subscription, you are probably logged in with a different email address than the one you paid with.

Yes. Monthly and yearly memberships renew automatically at the end of each period so your access never stops. We email you before a yearly renewal. Cancel at any time before the renewal date to stop it; you keep access until the period ends.

Almost always because there is a second membership on another email address, for example a work and a private address. Check the billing page of each account you may have created. If you cannot find it, send us the date and amount of the charge through the form below and we will look it up.

We refund charges made in error, such as a double payment. We cannot refund a renewal that was announced by email and could have been cancelled beforehand, because bank and currency fees make that very costly. If something looks wrong, contact us with the transaction details and we will check it.

Every payment has a receipt in your dashboard under Billing. If you need an invoice with your clinic name, address or VAT number on it, or one for a course rather than the membership, send us the details through the form below and we will email it.

Open Billing in your dashboard and update the payment method. If a payment failed because a card expired, updating the card and paying the open amount restores your access.

Credit and debit cards through Stripe, and PayPal. Prices are shown in euros; your bank converts the amount to your own currency at its rate, so the exact figure on your statement can differ slightly. Teams can pay by invoice.

Yes. Physiotherapy and health students get 50% off the yearly membership. Send us a photo of your student card, or a letter from your university if you have no card, through the form below. We reply with a discount code to enter at checkout. If you are already a member, contact us and we apply it to your next renewal.

On the payment step of sign-up there is a field for a promotion code; enter it before you confirm. Codes apply to the membership they were issued for, usually the yearly one. If you are already a member and want a code applied to your renewal, contact us before the renewal date.

Yes. MACP members get 50% off a yearly membership. The discount code is on the MACP website under educational partners, and the MACP pathway page here explains what is mapped to the MACP standards.

Yes. Every Masterclass has a quiz at the end. When you pass it, a certificate with your name, the subject and the hours is added to your dashboard under Diplomas, where you can download it at any time. Use it as evidence of continuing professional development where your registration body accepts self-directed learning.

Accreditation pathways are included with your membership: MACP members get mapped content and a discount, Texas PTs and PTAs can earn CCUs on approved Masterclasses, KNGF and BJSM recognise selected content, and EduMed offers ECM credits in Italy. See the CEUs/CPD page for the details of each pathway.

Only for the state of Texas at the moment, through the Texas Board of Physical Therapy Examiners for the Masterclasses listed on the Texas CCU page. Other state boards often accept our certificates as self-reported CE, but you need to check with your own board.

ECM credits are provided by our Italian partner EduMed. Sign up for TrustMe - Ed Italia through EduMed and their team registers the credits. See the EduMed page for the pathway and the payment information.

The quiz link is on the Masterclass page after the episodes, and it becomes available once you have watched the episodes. If the quiz page shows an error, log out and in again and try once more; if it still fails, send us the name of the Masterclass through the form below.

Masterclasses are recorded in English with subtitles in several languages, including Italian, Spanish, German, French, Portuguese and Dutch. The flags on the home page show the languages currently available.

Open the video, press the CC button in the player and choose your language. The choice is remembered for the next video.

New releases get their subtitles in the weeks after publication, so the newest Masterclass sometimes has English only for a short while. If an older video is missing a language, tell us which one through the form below and we will check it.

There is no app and videos cannot be downloaded. The site works in the browser on any phone, tablet or computer, and you can cast a video to a TV with Chromecast or AirPlay from the browser.

Our videos stream from Vimeo, and that message means the player could not confirm you are watching from our site. Log out and in again, try another browser, and disable ad blockers, tracking protection or a VPN for the site. If it still does not play, tell us which video and browser through the form below.

Check the volume on your device first. The player has its own volume control too, on the bottom right of the video between the timeline and the settings icon; make sure it is not muted.

This is almost always the internet connection. The player picks the quality automatically, so a steady connection matters more than a fast one. Try another network, or lower the quality in the player settings.

Yes. Open the settings icon in the player and choose a speed from 0.5x to 2x.

When a speaker shares a reference list or handout, it is under Resources on the Masterclass page. Slides are usually not provided.

Enter your e-mail address and we send you a one-time code; type it in and you are logged in. There is no password any more. You can also set up a passkey (fingerprint or face on your own device) or log in with Google or Facebook, as long as it uses the same e-mail address as your account. Logging in always happens on TrustMe - Ed's shared login page at login.trustme-ed.com, which is why the address changes for a moment. Read more: https://login.trustme-ed.com/about-account

Check the spam folder first, and make sure you typed the e-mail address you registered with; a work address and a private address are two different accounts. A code is valid for 10 minutes and only the newest one works, so if you asked twice use the latest e-mail. After 5 wrong attempts the code is cancelled; ask for a new one. You can request at most 3 codes per hour for one address; after that wait an hour. If you no longer have access to that mailbox, send us the old and the new address and we move the account.

First log out and in again, because access is granted the moment the payment completes. If it still says you have no subscription, you are most likely logged in with a different email address than the one you paid with. Contact us with the email used for payment and we will connect the two.

Your login e-mail belongs to your TrustMe - Ed account, which is shared by all our sites: change it on the account page at https://login.trustme-ed.com/profile after logging in. The name and profession shown on the site are under Dashboard → Profile: https://trustme-ed.com/dashboard/profile. To delete your account and its data, use the deletion request at the bottom of that profile page; it takes effect after a short waiting period and cancels any active subscription.

No. If you had an account on the old TrustMe - Ed platform, you already have one here. Log in with the same e-mail address as before and your membership, watch history and diplomas follow along. Your old password is not needed: ask for a code, set up a passkey, or use Google or Facebook if that is what you used before. If you sign in with a different address, the site treats you as new and shows an empty account.

TrustMe - Ed is more than one place: the masterclasses, team accounts for clinics and universities, and partner platforms built on our technology. One account opens all of them, and logging in always happens on our shared login page at login.trustme-ed.com. That is why the address changes while you sign in, and why you never need a second account. Read more: https://login.trustme-ed.com/about-account

A passkey lets you sign in with your fingerprint, face or device PIN instead of a code. It is stored safely on your own device or in your password manager, and nothing about it is sent to us. After you log in with a code you are offered "Set up a passkey"; you can also skip it and keep using codes. Next time, choose "Sign in with passkey" on the login page. If you are on another device without the passkey, "Use email code instead" always works.

Google or Facebook login uses the e-mail address of that Google or Facebook account. If it is not the address you joined with, the site created a new, empty account for it. Log out, go back to the login page, and ask for a code with the e-mail address you used when you joined; your membership is on that account. Once logged in you can connect Google or Facebook to the right account on the account page: https://login.trustme-ed.com/profile

That message means the e-mail address you typed is not on any account yet. Check the spelling, and try the other address you may have used, for example a work address instead of a private one, or the one on your old confirmation e-mails. Do not create a new account with the name prompt: it would be empty. If you cannot find the right address, tell us the addresses you may have used and we look it up.

A code works for 10 minutes and only the newest code counts, so if you asked more than once use the one in the latest e-mail. After 5 wrong tries the code is cancelled and you need a new one. You can ask for at most 3 codes per hour for one address; if you see "too many codes", wait an hour, check the spam folder for the codes already sent, or sign in with a passkey, Google or Facebook instead.

Use the search on the Masterclasses page, or filter by category. If a topic is missing, tell us through the form below; new Masterclasses are chosen partly from member requests.

Our speakers are not available for individual questions or patient advice, and we cannot pass on their contact details. Ask your question through the form below and we forward it when the speaker has agreed to answer member questions.

Yes. Sign up for the newsletter at the bottom of the page and you will hear about every new Masterclass, Patient Case Study and Research Review.

We are glad to hear from clinicians and organisations. Send a short introduction and your topic through the form below and the content team will reply.

Your watch history is under Masterclasses → History, and also on your dashboard: https://trustme-ed.com/masterclasses/history. It lists every masterclass and episode you have opened, most recent first. You need to be logged in.

Favourites (the heart on a masterclass) are at https://trustme-ed.com/masterclasses/favorites and the watchlist (the bookmark) at https://trustme-ed.com/masterclasses/watchlist. Both are in the Masterclasses menu and on your dashboard: https://trustme-ed.com/dashboard.

Open the masterclass from the library (https://trustme-ed.com/masterclasses) and use its left menu: Case Studies and Research Reviews sit next to Episodes. The whole library of case studies is at https://trustme-ed.com/case-studies and research reviews at https://trustme-ed.com/research-reviews.

Open the masterclass and choose Download in its left menu. Not every masterclass has material; when it does, it is listed there. Start from the library: https://trustme-ed.com/masterclasses.

Open the masterclass and choose Quiz in its left menu, after the last episode. When you pass, the certificate appears under Diplomas on your dashboard: https://trustme-ed.com/dashboard/diplomas, where you can download it as a PDF.

All certificates for quizzes you have passed are under Dashboard → Diplomas: https://trustme-ed.com/dashboard/diplomas. Each can be downloaded as a PDF for your CPD or CEU records.

Dashboard → Billing: https://trustme-ed.com/dashboard/billing. Cancelling keeps your access until the paid period ends, and you can resume from the same page before then.

Name and profession: Dashboard → Profile: https://trustme-ed.com/dashboard/profile. The e-mail address you log in with is part of your TrustMe - Ed account, shared by all our sites, and is changed on the account page at https://login.trustme-ed.com/profile. There is no password to change: you log in with a code, a passkey, or Google or Facebook.

Deleting the account is at the bottom of Dashboard → Profile: https://trustme-ed.com/dashboard/profile. A copy of your data can be requested under Dashboard → Privacy: https://trustme-ed.com/dashboard/privacy.

Notifications are at https://trustme-ed.com/dashboard/notifications (the bell in the top bar) and messages from the team at https://trustme-ed.com/dashboard/messages.

Dashboard → Courses: https://trustme-ed.com/dashboard/courses shows the courses you are enrolled in, with progress and their quizzes. The full course catalogue is at https://trustme-ed.com/courses.

Programs are at https://trustme-ed.com/programs: each program is organised by week and session. Some masterclasses also have Exercise sessions in their left menu.

Discussions: https://trustme-ed.com/discussions. You can read existing threads and start your own once logged in.

As a team owner, go to Team → Members: https://trustme-ed.com/team/members to invite by e-mail and see the seats in use. A whole list at once goes through Import: https://trustme-ed.com/team/import.

Team → Subscription: https://trustme-ed.com/team/subscription for seats, billing and cancelling; Team → Settings: https://trustme-ed.com/team/settings for the team name and details.

The overview is at https://trustme-ed.com/ceuscpd, with a page per pathway: MACP https://trustme-ed.com/ceuscpd/macp, Texas https://trustme-ed.com/ceuscpd/texas, EduMed for Italy https://trustme-ed.com/ceuscpd/edumed.

Yes: the free page has full content without a membership: https://trustme-ed.com/free. Membership starts at https://trustme-ed.com/sign-up.